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Privacy Policy

Effective Date: October 13, 2024

FlexiMind is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website (https://www.fleximind.ca) or use our services, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.

1. Information We Collect

We collect the following types of information:

  • Personal Information: This includes information you voluntarily provide, such as your name, email address, payment details, and other information when you sign up for newsletters, purchase products, or contact us for support.

  • Automatically Collected Information: We may automatically collect technical information such as your IP address, browser type, device information, and browsing patterns through cookies and similar tracking technologies.

  • Payment Information: If you make a purchase, your payment details (e.g., credit card information) are processed through secure third-party payment gateways. We do not store your payment information on our servers.

2. How We Use Your Information

We use your information for the following purposes:

  • To process transactions and deliver the products or services you request.

  • To communicate with you, including sending newsletters, promotional offers, and updates (with your consent).

  • To improve our website and services by analyzing usage trends and preferences.

  • To provide customer service and respond to inquiries.

We do not sell or rent your personal information to third parties.

3. Consent

By using our website and providing personal information, you consent to the collection, use, and disclosure of your information as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us (see contact details below).

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies help us:

  • Understand and save your preferences for future visits.

  • Analyze site usage to improve functionality.

You can modify your browser settings to decline cookies, but this may affect the usability of our website.

5. Disclosure of Your Information

We may disclose your personal information in the following circumstances:

  • To third-party service providers who help us operate our website, process payments, or provide customer support.

  • To comply with legal obligations, such as responding to a subpoena or regulatory requirements.

  • To prevent fraud or protect the security of our website and users.

Any third-party service providers are required to adhere to strict confidentiality and data protection obligations and are only allowed to use your information for the purposes specified.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. This includes using encryption (SSL) on our website to secure data transmission. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

7. Your Rights

Under Canadian law, you have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.

  • Correction: You can request corrections to any inaccurate or incomplete information.

  • Withdrawal of Consent: You may withdraw your consent for us to use your personal information at any time, subject to legal restrictions.

  • Complaints: If you have concerns about our privacy practices, you may file a complaint with us or the Office of the Privacy Commissioner of Canada.

To exercise these rights, please contact us using the information below.

8. Retention of Information

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law. Once your information is no longer required, we will securely dispose of or anonymize it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with the effective date of the changes.

11. Contact Us

If you have any questions about this Privacy Policy, or if you wish to access, correct, or delete your personal information, please contact us:

Email: fleximind@icloud.com
Website: https://www.fleximind.ca

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